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FAQs
Short answers about the water, the formats, and how to order.
Before you write to us
Most questions are about origin, size, and whether a hotel or office can order directly. The answers below cover those.
If yours is about a date, a city, or a quantity, the contact page is the faster path.
Common questions
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01
What is Aqua Malacca?
A natural mineral water from protected highland springs in Malacca, bottled without added flavour or minerals.
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02
Which size should I choose?
Glass 330ml for the table, premium 500ml for the day, sport 1000ml for movement and longer hours. The craft edition is the quieter, limited bottle.
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03
Is anything added to the water?
No. The mineral balance is the spring's own.
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04
Can a hotel or office order?
Yes. Partnerships handles standing supply for properties, restaurants, and companies.
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05
Do you ship to a home address?
Selected cities are served directly. Other addresses go through stockists listed on the store page.
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06
How do I ask about a gift or an event?
Use the contact page with the date, city, and quantity. We reply with what is possible.