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Shipping & Delivery

How bottles leave us, how long they take, and how larger orders are planned.

Glass travels more slowly, on purpose

Cases are packed to keep the bottle intact. We would rather add a day than rush a glass format.

Homes in served cities receive tracked delivery. Hotels, restaurants, and offices are scheduled as standing routes.

Direct delivery currently covers Kuala Lumpur, Malacca, Singapore, and Dubai for account orders.

Other cities are served through the stockists on the store page. If your city is not listed, write to us before you plan a date around the water.

01

Preparation

In-stock home orders leave within two working days. Event orders are confirmed against the date you send.
02

Transit

City delivery is usually one to three days after dispatch. Cross-border account orders are quoted separately.
03

Care

Keep cases upright and out of long sun. Glass formats are marked on the carton.
04

Large orders

Properties and companies receive a delivery window, not a guess on the morning of.
05

Tracking

Home deliveries include a tracking note. Account routes are confirmed by your partnership contact.
06

If a case arrives damaged

Photograph the carton and the bottle, then write to us. The returns page explains the next step.

A date in mind

Send the city and the week. We will say if it is realistic.