Help

Returns

What we replace, what we cannot take back, and how to start.

Water that has been opened stays with you

Because this is a food product, opened bottles are not returned to stock.

If the case or the seal arrives damaged, we replace it. Unopened cases may be discussed when the order was ours to deliver and the request is prompt.

01

Damaged on arrival

Tell us within 48 hours with photographs of the carton and the bottle. We arrange a replacement or a credit.
02

Unopened cases

Eligible when we delivered them and the seal is intact. Collection is arranged with you.
03

Opened bottles

These are not taken back, except where the seal had already failed on arrival.
04

Bought from a store

Start with that stockist. If the fault is in the bottle itself, write to us as well and we will step in.
05

Events

Unused, unopened cases from an event we supplied can be collected when agreed before the date.
06

How to begin

Use the contact page. Include the order name, the city, and the photographs.

A case to review

Write with the photographs. We answer with the next step.